Lowest level of public satisfaction for the NHS

07 March 2019

A decline in public satisfaction with the NHS has hit its lowest level in over a decade, finds a survey of nearly 3000 people. 

The results from the British Social Attitudes (BSA) survey found that just 53% of those in England, Scotland and Wales were satisfied with services last year, the lowest level since 2007. The peak of public satisfaction was in 2010, coincidentally being the last year of the Labour government.

The findings of the survey have been released by the Nuffield Trust and King's Fund think tanks, which provided an analysis around the figures. They found that staff shortages, increased waiting times and lack of funds are fuelling this dip in public satisfaction.

The fact that the NHS remains free at the point of use, the range of services and treatments available, and the attitudes and behaviour of NHS staff were among the main reasons people gave for being satisfied with the NHS. 

Despite Theresa May’s pledge for a £20.5bn investment, Unite national officer for health, Jackie Williams, responds that ‘it is too little, too late.’

Jackie states that the survey is a sorry indictment of the continuing ‘inept stewardship’ of the health service. 

‘That said, NHS staff are performing heroically against the odds to provide a dedicated and caring health service 24/7, 365 days a year’, continues Jackie.

‘Unite has continually warned of “a perfect storm” facing the NHS. It is clear that what the government needs to do urgently is to give a further big financial boost to the health service.’


Author: Nicole Bains

Image credit | iStock