NHS staff survey results 2017

08 March 2018

The findings from NHS England’s staff survey reveal the pressures staff are under.

However, 81% of staff said they are satisfied with the quality of care they give to patients and nine out of 10 feel their organisation takes positive action on health and wellbeing.

Approximately 1.1 million NHS employees in England were invited to participate in the survey between September and November 2017 and 487,227 staff responded to the survey, which was a 45% response rate – up 1% from 2016.

The summary of results reveals that 11 key findings of the survey have improved since 2016 but 21 key findings have declined. Some 36 questions have improved since 2016 but 58 have declined.

One example of decline was in the number of staff satisfied with pay, with just 31% saying that they are satisfied with their level of pay – a decrease of 6% since 2016.

Around a third of staff (38%) reported feeling unwell due to work-related stress in the last 12 months, which was up by 1% since 2016. And more than half (52.9%) of staff attended work in the last three months despite feeling unwell because they felt pressure from their manager, colleagues or themselves.

NHS England’s director of patient experience Neil Churchill said: ‘Staff are going above and beyond to deliver the best care under pressure and these results show that staff appreciate the efforts of managers to listen, support and act on staff concerns. Nevertheless there are warning signs NHS employers will need to do all they can to ensure the NHS supports our staff to deliver the high standards expected by patients.’

According to NHS Employers, the ‘challenging’ findings from the survey show that staff cannot absorb further work pressures and that investment is needed in health and social care services. NHS Employers chief executive Danny Mortimer said: ‘Employers in the NHS have been anticipating worsening results from this most recent survey and sadly their concerns have been reflected in the outcome.

‘The country needs to take these challenging results seriously. We cannot expect staff to absorb additional work pressures year on year without it having an adverse effect on their experience of work. A long-term solution to sustainable investment in the NHS – and other vital public services – is clearly required.’

Findings from the survey also cover appraisals and development, equality and diversity, violence, harassment and bullying, and more. Access the full survey results here.